FAQ - Common Questions

Q: Does your insurance cover what you are hauling for me?

A: Yes...while in transit your trailer is fully insured by the the transport company itself. (However, most companies do not assume the responsibility for Acts of God, glass breakage, stone chips, rock damage, blown tires, damage from blown tires & damage to mud flaps).

Q: What about my items inside the trailer?

A: While in transit your trailer is fully insured for any damages outside of your unit (except as noted above). If an accident would cause damage to items inside that unit as a direct result of that accident then yes...your items would be covered. It is the responsibility of the customer to secure any items, close any windows and vents and turn off any lights inside the the unit. The driver is not responsible if anything gets broken as a result of typical road vibrations and normal driving.

Q: Can I load my trailer with additional items for transport with my trailer?

A: Please ask your sales representative this question...there are, on occasion, times where it is ok to add a few items but this must be conveyed to them at the time of quoting and then a decision will be made based on that information. It is never ok to include hazardous materials of any kind.

Q: Do I have to put a license plate on my trailer?

A: No...all transportation companies provide their drivers with a transport plate (this is also a federal D.O.T. regulation).

Q: What if I just need a driver to drive my motorhome?

A: We have access to transport companies who have "driver's only", so yes this is part of the service we provide.

Q: Can you transport inoperable units?

A: Yes...when talking to your sales representative or when filling out our Online Quote Request you will be asked if your unit is operable or inoperable. That helps us to determine what kind of equipment to use for the transport of your item.

Q: What are your rates based on?

A: Normally everything is determined on a per mile basis but there are occasions where a flat rate will be used.

Q: Are there any hidden fees that I should be aware of?

A: No...all fees will be on your quote when you get it. If there are any problems with your unit during transit you will be notified and then you will decide how to proceed from there. There are never any charges incurred that you are not aware of beforehand.

Q: Do I have to go and pick up the driver or take him somewhere to catch a bus if I choose this method?

A: No...these types of drivers are well aware of transportation modes and it is their responsibility to make their own arrangements.

Q: Are drivers allowed to use our trailer while in transit?

A: Absolutely Not! You must supply them with the keys to your unit in case a D.O.T. officer would stop them in transit but they are never to go inside and use the facilities, sleep inside or for any other personal reason be inside your trailer.

Q: How long does it take a driver to pick up from the time we place an order?

A: Typically for most one-ton moves we ask for a 1-3 day window for pick up, however, there are many variables to the planning of your order (what part of the U.S. it is in, what type of unit it is, what kind of hitch is required and what type of equipment is needed to transport your unit). As for freight or items that would need to be hauled, we generally ask for 3-5 days for pick up.

Q: How long will it take to get my trailer or items?

A: Typically, most drivers will drive approximately 500 miles per day. The D.O.T. regulates all commercial drivers so that they take appropriate time off during the course of their day. This is to protect the driver and other drivers on our roadways. Mapquest is a good tool for the general public to use to determine the number of miles your unit will be traveling (we use ProMiles software for our quoting). This can give you a pretty good idea of how many hours/days it will take to get your unit. When you speak to a representative this is a subject that will be discussed.

Sanramtransport.com

Our mission is to always provide top notch service, maintain excellent communications with our customers and give you value for your money spent with our company.

863-588-4183